Amazon launches Quick Suite AI tools, entering the enterprise-level AI office market competition

According to Zhitong Finance APP, Amazon (AMZN.US) is launching an updated version of its major artificial intelligence tool aimed at businesses, which is the latest action taken to carve out a share in the software market aimed at office automation and acceleration.

Amazon Web Services announced the launch of Quick Suite on Thursday, which is a chatbot and a set of AI agents that can analyze sales data, generate reports, or summarize web content. Julia White, the Chief Marketing Officer of the cloud business unit, stated that customers using the AI software Q Business released by Amazon 18 months ago will be encouraged to migrate to the new product.

White said, "We are launching this product now because both internal and external customers have said, 'This is good, let's start using it.'"

Quick Suite is priced at $20 per user per month and can integrate with Slack and other tools from Amazon's close partner Salesforce, and can pull data from internal databases, social media feeds, as well as file storage from Microsoft and tools developed by Adobe for creative professionals and marketers. The software is located in a web application that can track users on the internet through a browser plugin.

White mentioned that Quick Suite has recently been rolled out to Amazon employees, who have been using a range of AI tools over the past few years.

She said, "ChatGPT is great, but you know, you can't use it at work." She pointed out that many companies are reluctant to let employees input sensitive data into insecure versions of chatbots.

Nevertheless, many people are using ChatGPT, and large tech companies are racing to deploy AI tools that can compete with ChatGPT's manufacturer, OpenAI.

Last week, Microsoft announced that it would upgrade paid users of its consumer-facing Copilot chatbot to a new tier of the Office suite, in order to solidify the company's position among employees looking to bring AI into their work.

On Thursday, Google announced the launch of an AI platform called Gemini Enterprise, which is also aimed at regular employees. Google stated that the platform costs $30 per user per month.

Unlike these companies, Amazon Web Services is unfamiliar to most employees using laptops and has not played a leading role in launching popular AI services. The most successful Amazon Web Services products are foundational modules aimed at enterprise tech departments and web developers, such as file storage and processing capabilities.

Regular office workers may be using software running on Amazon's data centers, but they rarely encounter products branded by Amazon Web Services. Amazon's efforts to build applications for individual office workers have had mixed results over the years. Amazon Web Services has discontinued document sharing and video conferencing tools, but it still sells software aimed at call center employees White stated that Amazon Quick Suite will first be aimed at sales and marketing personnel, as well as employees in analytics and business operations roles