Atento and Omilia partner for AI innovations in CX, focusing on conversational experiences. Strategic pillars include AI Advance Insights, Agent Assist, and Agent.
In Athens, Greece, leading companies Omilia and Atento have formed a strategic alliance to provide enhanced conversational experiences on a large scale. Omilia, known as a top player in Self-Learning Agentic CX, has teamed up with Atento, a global provider of customer experience management and business transformation outsourcing services. The collaboration aims to bolster Atento's offerings with a focus on three key areas: AI Advance Insights, AI Agent Assist, and AI Agent. This partnership is set to revolutionize the customer experience sector with its innovative approach.
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